Privacy declaration

Version of May 11th 2018. Regularly take a look at this page for the latest version.

We, family Van Loocke from "Holiday cottages De Noorddijk” situated in Blankenbergse Dijk Noord 13 in 8377 Zuienkerke in Belgium take you privacy very seriously.

Our privacy policy is in line with the European General Data Protection Regulation (GDPR) of May 24th 2016.

The following text describes our privacy policy.

1. Stipulations applying if you never made a booking.

This chapter covers the case in which you contact us with a question concerning our holiday cottages (e.g. about the availability).

1.1 Which personal data do we store?

1.1.1 Personal data we need to answer your question
  • Your surname.
  • The phone-numbers you used to contact us or that you gave us.
  • The email addresses you used to contact us or that you gave us.
  • The language you use to communicate with us.
  • In case you send us a message through our website we store your IP-address.
  • Your address (street, house-number, bus-number, postcode, village or city, country) if you have no email addresses and you ask us to send you information.
1.1.2 Personal data we don't ask you but that you give us anyway
  • Your first name and date of birth.
  • Your address (street, house-number, bus-number, postcode, village or city, country) if you contacted us via email.
  • The first names, surnames and dates of birth of your travelling companions.

1.2 Why do we store this personal data?

  • Your surname, phone-numbers and email addresses are used to check if your personal data already is in our files in case you contact us again.
  • In urgent cases we contact you by phone (e.g. at first there was no availability but because of cancellation this has changed) or when we receive an error-message after sending an email to the email-address you gave us.
  • You email-address is used to answer your question.
  • If you have given your explicit agreement to do so, we can use your email-address maximum twice per year for marketing purposes.
  • Your language is used to know in which language we can communicate with you.
  • Your IP-address is used for security reasons (prevention of fraud).
  • Your home-address is used in case you ask us to send information to this address. The country is used to give us our phone-number (with our without the 0032-prefix). If ever you would make a booking we want to avoid to ask you your address if you already gave it to us in the past.
  • Your first name and those of your travelling companions we an use to call you by your first name (oral or written).
  • We don't use your date of birth or those of your travelling companions but if you give them to us we store them to avoid having to ask them again in case you make a booking.

1.3 How long do we store this personal data?

Three weeks after we received your personal data we will ask you if we can keep your personal data for 3 years and if we can contact you maximum twice per year for marketing purposes.
If you don't react within one week after this demand we remove your personal data.
If you react positively on this demand then we will ask you this every three years. From the moment you don't react within a week, we will remove your personal data.


2. Stipulations applying from the moment you make a booking.

2.1 Which personal data do we store?

  • Your surname and the surname of your partner.
  • The first names and dates of birth of you and of your travelling companions.
  • Your address (street, house-number, bus-number, postcode, village or city, country).
  • The phone-numbers you used to contact us or that you gave us.
  • The email addresses you used to contact us or that you gave us.
  • The language you use to communicate with us.
  • If you send us a message through our website or if you make a booking in our on-line booking system then we store your IP-address.

2.2 Why do we store this personal data?

  • We have a legal obligation (Belgian law of 27/04/2007) to store your surname, the surname of your partner, your address, the fist names and dates of birth of your travelling companions until 7 years after your last departure.
  • If you have given your explicit agreement to do so we can maximum twice per year use your surname, address, email-address and first names of your travelling companionship for marketing purposes.
  • Your first name and those of your travelling companions we an use to call you by your first name (oral or written).
  • In urgent cases we contact you by phone (e.g. at first there was no availability but because of cancellation this has changed or if immediately after your departure we notice that you have forgotten something) or when we receive an error-message after sending an email to the email-address you gave us.
  • We use your email address for all communication concerning your booking.
  • We can also use your email address to ask you if we can publish the text that you wrote in our guestbook on our website or to ask you if we can put a certain picture on-line.
  • In case you don't have an email address we use your address and phone-number for all communication concerning your booking.
  • Your language is used to know in which language we can communicate with you.
  • The country is used to give us our phone-number (with our without the 0032-prefix).
  • The country of your address (and for Belgium also the province based on the postcode) are asked by the Belgian authorities for statistical purposes only. Based on this data they can not know your identity. We also use this data for marketing purposes.
  • Your IP-address is used for security reasons (prevention of fraud).

2.3 How long do we store this personal data?

  • We have a legal obligation (Belgian law of 27/04/2007) to store your surname, the surname of your partner, your address, the fist names and dates of birth of your travelling companions until 7 years after your last departure.
  • Unless you request us to delete these we will also store your other personal data (phone-numbers, email addresses, language and IP-addresses) until 7 years after your last departure.

    Exception: if during the last 3 years of those 7 years you contact us then we will keep your personal data until 3 years after the date on which you last contacted us.

    2.4 Guestbook

    In every holiday cottage there is a guestbook. If you write anything in this guestbook then everybody that comes after you in the holiday cottage can read what you wrote. We will type this text and safe it in a secure way. If we have your email address then we will ask you by email if we can publish your text on our website. In this email we will inform you about the other data that we will add to this text. These are the surnames and first names you used to sign your text, the village or city and country where you live, the date on which you wrote the text and the name of the holiday cottage in which you stayed. If you react positively on our request then we will safe this email and publish your text on our website.

    2.5 Pictures

    If we take a picture of you or of one of your travelling companions then we only store this picture if you agree that we do this. We only publish this picture after your written agreement. We will store this written agreement.
    The same applies for pictures you give us.


    3. General stipulations.

    3.1 Don't pass data to third parties

    With the exception of the following cases we don't give of sell your personal data to third parties.

    • Exception 1: in case of suspected crime or fraud, we can give your personal data to the legal authorities (on their demand or not).
    • Exception 2: we have the legal obligation to share statistical information with the authorities. We only have to give them your country, and for Belgium the province (based on your postcode). Based on these data the authorities can not identify you.

    3.2 Technical and organisational measures

    We take the technical and organisational measures to ensure that the treatment of your personal data is done is a secure way and we demand the same from third parties who treat you personal data for us. An example of such a third party is the company that hosts our website.

    3.3 What are your rights?

    • You have the right to ask us information or clarification about our privacy declaration.
    • You have the right to ask for the exact content of your personal data we store.
    • You have the right to ask us to correct your personal data.
    • You have the right to ask us not to send any publicity to you. We have the obligation to comply with your request for free.
    • You have the right to be forgotten. This means that we will remove all your personal data from our database. Because of our legal obligation to store certain personal data until 7 years after your last departure we can not always execute your demand completely or immediately. In this case we will remove all the other data and we will not contact you any more.
    • You have the right to ask us to delete the text you or one of your travelling companions wrote in our guestbook, and for which you gave us permission to publish, from our website.
    • You have the right to ask us to remove the pictures with you or one of your travelling companions and for which you gave us permission to publish, from the on-line platforms on which they are published.
    • You have the right to file a complaint with the Supervisory Authority.

    3.4 How to exercise your rights

    To exercise your rights towards “Holiday Cottages De Noorddijk”, you only have to send an email to info@noorddijk.be.

    If you don't have an email address then you can exrcise your rights by sending a request to "Vakantiewoningen De Noorddijk", Blankenbergse Dijk Noord 13, 8377 Zuienkerke, Belgium.

    The following items have to be mentioned in your letter: your surname, address and phonenumber. We also need a copy of the front-side of your identity card. This way we avoid the risk that the request comes from somebody else. After treatment of your request we will destroy your letter as well as the copy of your identity card. If you contact us this way we will respond with a letter.

    3.5 Cookies

    Our website uses session-cookies. Such a cookie contains a unique number. Linked to this number are a small amount of information that is stored temporarily (the duration of your session) on the computer that hosts our website. This information is used if you ask another page in our website.

    A session-cookie can for instance be used to store temporarily information between step 1 and step 2 of your booking. If you disable cookies in your browser our website will no longer function in an optimal manner. For instance you will not be able to make a booking with our on-line booking system.

    These session-cookies can not be read by other websites and will not be used to sell advertising.